Frequently Asked Questions

How quickly can you reach me?

In city traffic condition it normally takes us 45 mins to an hour to reach but depending on traffic this can vary. In case you are not within city limits then this is dependant on your distance from the city

Which all car model and makes can enroll for on CARE road assistance?

We cover all types of car make and models.

How many break down calls will you service ?

We will service all your breakdown calls. Your safety convenience and our first concern. However you can call us out 3 times in one Membership year without incurring any call-out charges.

Can I avail benefit on my second car as well?

Each car you own needs to be covered separately. The HelpFirst membership Package is for a particular Car registration number.

What are the chances of you repairing my car at the roadside?

It depends on the trouble, we make our best effort to repair it on site. We're able to help over 20,000 people a year.

Can I buy HelpFirst as a present for someone else?

Yes you can. In fact it is one of the best Gifts that you can give someone you really care about. It is indeed smart to be safe right. Provided you know their car registration number, chassis number, name and address, you can gift

What is the extra towing charge over and above whats not included in my membership package?

In case of towing services, Service Provider shall provide the same on chargeable basis

Will you come out if I'm the passenger rather than the driver?

Yes, regardless of your type of cover, with HelpFirst, it is the car that is covered. In case the Car is covered we will come out to you. It does not matter whether you are the driver or passenger of the vehicle you registered when you bought cover.